Billing and Refund Policy
This policy covers CardGuide membership payments and permanent binder unlocks—not member-to-member card transactions.
Draft for launch review · Updated July 22, 2026
Monthly membership
Membership renews monthly until canceled. Cancellation stops future renewals and normally leaves access active through the paid billing period. Partial-month credits and prorated refunds are not automatically provided except where required by law or expressly approved.
Permanent binder unlocks
A binder unlock provides permanent access to the specific set selected. Because the set cannot be exchanged or changed after confirmation, members must review the set and permanent-selection warning before purchasing. Duplicate or unauthorized charges should be reported promptly.
Card transactions
CardGuide does not receive or refund payments for cards sold or traded between members. Any return, refund, shipping claim, or payment dispute for a card must be handled between the members and their chosen payment or shipping providers.
Billing support
Contact nathanielpettus1@gmail.com with the account email, charge date, and a description of the billing issue. Do not send full card numbers or passwords.